Mollie & Fred Reviews

4.8 Rating 2,133 Reviews

98 %

of reviewers recommend Mollie & Fred

4.8

Based on 2,133 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01522 412108

Location:

Mollie And FredUnit 5 Hereward Business Centre296 Newark RoadNorth HykehamLincoln
Lincolnshire
LN6 8JX

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Mollie & Fred 5 star review on 15th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry cant review - not received the goods!”

Helpful Report

Posted 3 years ago

Good Morning, So sorry your order has not yet arrived but you have been asked to leave a review. If you'd like to get in touch with us at info@molllieandfred.co.uk I can look into this further for you, Please be aware there are serious delays to post at the moment due to the increase in online shopping due to the festive period along with covid and online sales. Some areas are effected more than others due to Royal Mail staff isolation in the sorting offices due to Covid. Sorry for the inconvenience, Many thanks Charlotte

Posted 3 years ago

“I have not received my order it’s been a whole week and nothing!. Royal mail are operating as normal and this company are saying there’s delays no there isn’t as Iv spoken to royal mail and they cannot find a parcel from this company clearly you’v scammed me!! Never buying from the this company again. I want my refund asap”

Helpful Report

Posted 3 years ago

Good Morning Abul, Unfortunately there are serious delays to post at the moment due to the increase in online shopping due to the festive period along with the covid global pandemic and online sales because of this. I'm really shocked to hear that you think we've scammed you and that you think royal mail are operating as normal, they are all full capacity and have been most of year, without the added yearly Christmas pressure. Royal mail will not be able to tell you if they have an order from a certain company, especially as we have no branding on our products, so I'm sorry I don't think this is true. Please don't accuse us of scamming you when I have valid tracking and proof of dispatch for your item and have also emailed you twice about this to which you have replied, so we are in communication about this. Your tracking states the item is still in delivery and was dispatched on the 30th, this is about the delivery time for 2nd class. You can upgrade to 1st class for faster delivery but as standard was chosen your order was dispatched on this service. Please get in touch on info@mollieandfred.co.uk and I can continue to track and advise on your parcel, which was dispatched and is in delivery, not a scam. Many thanks Charlottte

Posted 3 years ago

“I'm very disappointed. It arrived bashed and it's not worth £7.99.”

Helpful Report

Posted 3 years ago

Good Afternoon, So sorry one of your items arrived bashed and damaged, if you wanted to get in touch on 01522 412 108 or info@mollieandfred.co.uk I can look into this further for you and arrange a refund, Many thanks Charlotte

Posted 3 years ago

“Ordered on Wednesday the 13th August ready to give my husband on the 18th. Still not received! Have emailed twice.... still no reply. I request a full refund. Regards Angeline O’Connor”

Helpful Report

Posted 3 years ago

Good Afternoon, I am so sorry your order did not arrive in time for your husbands Birthday. I can however see from our email log we replied to your email on the 21st August explaining we were sorry for the inconvenience caused and that a full refund would be processed. Please do get in touch at info@mollieandfred.co.uk if you can't find your refund in your account but I can see that a refund was processed on the 21st August. Sorry for the inconvenience caused, Many thanks Charlotte

Posted 3 years ago

“The coasters arrived damaged, corners were all jagged and the coasters were filthy with loads of grubby marks on them. Tried cleaning them but could not remove the marks. Really poor quality, very disappointing. Will be contacting seller to request a refund.”

Helpful Report

Posted 3 years ago

Good Afternoon, So sorry to hear you are not happy with your products purchased from us. Unfortunately these coasters are rustic and have a slightly retro feel to them so do vary in colour and also don't have smooth edges. We are happy to accept the return if you wanted to get in touch at info@mollieandfred.co.uk and we'll be able to arrange this for you no problem. Many thanks, sorry for the inconvenience caused, Charlotte

Posted 3 years ago

“Ordered on Wednesday the 13th August ready to give my husband on the 18th. Still not received! Have emailed twice.... still no reply. I request a full refund. Regards Angeline O’Connor”

Helpful Report

Posted 3 years ago

Good Afternoon, So sorry to hear your order has not yet arrived, we unfortunately haven't received any emails from you as of yet. Could you please email us your order details to info@mollieandfred.co.uk so I can take a look at this and get you the necessary replacement/refund, So sorry for the inconvenience caused, Many thanks Charlotte

Posted 3 years ago

“Didn’t send item first time round. This was was a birthday and sadly no present due to no delivery. Second time round sent wrong item. Disappointing.”

Mollie & Fred 1 star review on 8th August 2020

Helpful Report

Posted 3 years ago

“I ordered a compost bin It never arrived I emailed them with no response. Now its asking for a review so here it is. Buy the product somewhere else!.”

Helpful Report

Posted 3 years ago

Good Afternoon, Sorry your order has not yet arrived. We are on our emails very regularly so I'm shocked to hear you have not had a reply. Could you please email us at info@mollieandfred.co.uk and I will look out for your email to help with your order. Please know we would not ignore emails, there must be a reason we have not yet received an email, Many thanks Charlotte

Posted 3 years ago

“It has not yet arrived.”

Helpful Report

Posted 4 years ago

Good Afternoon, So sorry your item has not yet arrived, I have checked the tracking and your item looks to have been delivered on the 15th April, sorry if you have not yet received it. If you wanted to get in touch at info@mollieandfred.co.uk we can look into this further for you, Many thanks Charlotte

Posted 4 years ago

“Not received my scarf order yet”

Helpful Report

Posted 4 years ago

Good Morning, Sorry to hear you have not yet received your order from us. I have checked your next day tracking and can see it states it was delivered next day. If you'd like to get in touch with us at info@mollieandfred.co.uk I can look into this further and help you locate your item. Many thanks Charlotte

Posted 4 years ago

“I placed an order and wanted to return it. I filled in a contact form to return the items as requested online but never heard anything back. Not very good service.”

Helpful Report

Posted 4 years ago

Good Morning, I am really sorry you have not yet been contacted. I remember reading a message that had been left on our live chat but because we were shut and not online it came through as a notification. Unfortunately no email address or order details had been left so we were unable to contact you back or find your order. I am really sorry for this inconvenience caused. Please do get in touch on 01522 412 108 or email us on info@mollieandfred.co.uk and we are avaliable on these. Many thanks Charlotte

Posted 4 years ago

“No communication 5 days have passed after delivery was promised in 1-3 days No reply from number when calling No reply to emails”

Helpful Report

Posted 6 years ago

“no confirmation email. sending this to someone's house as a surprise and don't know if they've received it”

Helpful Report

Posted 8 years ago

All of our orders get sent a confirmation and a dispatch notice. Sometimes we find that these can go to customers spam email boxes. We have emailed you direct about the status of your order. Apologies for the inconvenience of this matter, Kind Regards Natalie

Posted 8 years ago

“You got my order wrong and I have e-mailed you twice through your contact us on your website and had no reply.”

Helpful Report

Posted 8 years ago

Good Morning, I am so very sorry we got your order wrong. We have searched our emails and cannot locate you so unsure of the problem. As of yesterdays email your correct item is on it's way to you today. Please accept my apologies for the inconvenience of this matter. Kind Regards Natalie

Posted 8 years ago

“The children's wooden toaster is fine but unfortunately before unwrapping I could see through plastic packaging that the wooden birthday cake's paint was chipped on a couple of pieces. So very disappointing. Did arrive promptly though. Have had to buy the Early Learning Centre version of the birthday cake instead for same price which can be recommended.”

Helpful Report

Posted 9 years ago

Mollie & Fred is rated 4.8 based on 2,133 reviews