Mollie & Fred Reviews

4.8 Rating 2,133 Reviews
98 %
of reviewers recommend Mollie & Fred
4.8
Based on 2,133 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Mollie & Fred Reviews

Phone:

01522 412108

Location:

Mollie And FredUnit 5 Hereward Business Centre296 Newark RoadNorth HykehamLincoln
Lincolnshire
LN6 8JX

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Ordered some cabinet knobs. They took exactly a week to arrive, which is okay if you are not paying for delivery. All of them were packaged and in perfect condition. Two of them were not in any packaging and were dented as if they had been used and tightened too tight so the metal was warped. Contacted customer services and wasn't happy that they had sent the knobs in the first place dented and unpackaged (which they were aware that they had been removed from the packaging and used in photographs for promotional photos). Was asked to go to through the rigmoral of re packing and taking back to the post office to send back before a refund. When I questioned the hassle of doing this as they knew they had sent the knobs in the first place there was a change of heart. I was told to keep the knobs and a refund would happen ASAP. So overall not great that they sent them out in the first place, but in the end received very good customer service with a refund credited straight away. If this hadn't of happened I wouldn't have order through them again, but as it was all fine in the end wouldn't have a problem with buying from Mollie and Fred in the future.
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Posted 8 years ago
Bought book ends as a present. hopefully nephew will like it.
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Posted 8 years ago
I think the letter placemats are super but I did not realise they were bought individually my mistake
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Posted 9 years ago
I was contacted by the seller, informing me that one of the two items I ordered was not available, but only after the fulll amount was charged to my card for both items. I believe it's a common practice not to process the payment until the goods are despatched. The seller was very apologetic, promising to refund the transaction. After three days, I still had not received the refund. I contacted the seller, who apologised again, saying that the internet connection was disrupted when processing the refund and promised to refund immediately. This happened as promised and I received my refund. The seller was very helpful and prompt in responding and resolving the problem, but there was rather a lot of hassle and checking from my side to get my money back.
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Posted 9 years ago
Everything was fine, but one of the items, "The Bright Side So I Look Like I Know What I'm Talking About Hard Shell Glasses Case" code BSMH31, is a bit dirty, and I can't clean it thought I tried.
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Posted 9 years ago
Ordering & payment process was great & delivery was quick so I rate all this as excellent. Slight disappointment with the product (a pencil case bought as an exact replacement for one damaged with ink) in that it had loose threads visible, raggy finish on the zip pull & the lining didn't seem to fit the case, however given it was only a pencil case for work I chose not to return although I question if if was a second due the quality. Perhaps these visible faults should have been picked up by Mollie & Fred prior to shipping?
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Posted 9 years ago
The products we received were good quality and well packaged. However, the 'melamine' kids dinner sets I ordered turned out to be china ones. Although they are lovely, they're not really suitable for a 1 and 1.5 year old!
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Posted 9 years ago
Delivery and packaging were very good, but bit disappointed with the actual mug. Was a lot smaller than I'd thought, and looked a bit 'blah' to be honest. Will keep as is for jokey work present, but wouldn't recommend.
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Posted 9 years ago
Dear Sharon, Thank you for taking the time to let us know about your Mollie & Fred experience. We are however sorry to hear you are disappointed with your mug, all of our items have the exact measurements in the product description, and all of our mugs are made here in the UK. We are a small family run business and don't like to disappoint, so please do get in touch if you change your mind and would like to return the mug for a full refund. We are in the office Monday to Friday 9 till 4.30 and our telephone number is 01305 830095. With best wishes Beth
Posted 9 years ago
I ordered a plaque for a friend. I did not check the dimensions on here which is my own fault. However was dissapointed with the size when i opened it. The plaque its self is nice but this was not good value for money i feel i paid too much for such a small piece. I just presumed by the price it would be even a little larger but it was tiny!
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Posted 9 years ago
Dear Keileih, So sorry to here you were disappointed with your plaque, as you mentioned we do have all the sizes of all our products listed in the descriptions to avoid this happening. If you would like to return the item please just pop us an email to info@mollieandfred.co.uk With Best Wishes Beth
Posted 9 years ago
The mirror I ordered arrived promptly and was well packaged. However, the large sticky product label on the back of the mirror proved difficult to remove. The mirror now looks more 'distressed' than originally!
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Posted 9 years ago
Dear Sue, We are sorry to hear the sticker was difficult to remove. We haven't had this happen before. We will certainly feedback this issue back to our supplier, as perhaps it would be better to put the sticker on the packaging rather than the product in the future. Please do check your inbox as we have also sent you an email about this issue. With kind regards Beth
Posted 9 years ago
Although the goods were lovely and delivery was quick I do have a complaint...I placed and order whilst on a night shift and once I had completed the order realised I had forgotton something so had to place another order. When the parcel arrived I noted that they had realised both the orders were from me and sensibly put everything in one box. The thing I am not so happy about is still being charged for 2 lots of deliveries!! Very stingy of them not to refund me one of the £3.95 delivery charges. I wont be shopping here again for this reason.
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Posted 9 years ago
Dear Julia Thank you so much for both your recent orders - really appreciated. Thank you also for taking the time to leave this review. I'm so sorry your postage wasn't refunded, this is completely my fault, my husband informed me he was sending out both orders together and I was supposed to refund the postage. I thought I had so I really am sorry that I forgot. You actually qualified for free delivery as you had spent over £50 between the two orders, so I have just refunded £7.90 back via your paypal account so please do keep an eye out for this. I know you mention you won't be shopping with us again, I do however hope you will reconsider this as it genuinely was an honest mistake, we always refund postage in these circumstances. If you are willing to reconsider, please do use the 10% discount code I have just emailed you on your next order. Apologies again and Best Wishes Tasha
Posted 9 years ago
Mollie & Fred is rated 4.8 based on 2,133 reviews