Mollie & Fred Reviews

4.8 Rating 2,133 Reviews

98 %

of reviewers recommend Mollie & Fred

4.8

Based on 2,133 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01522 412108

Location:

Mollie And FredUnit 5 Hereward Business Centre296 Newark RoadNorth HykehamLincoln
Lincolnshire
LN6 8JX

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Mollie & Fred 5 star review on 15th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The colour on the ribbon and berries was red on my computer but when they arrived the colour was purple on both. I was disappointed. Call me at (604) 943-9096 please.”

Helpful Report

Posted 5 months ago

Hi Joy, so sorry to hear that your item arrived and was different to what you saw online. Could you email us on info@mollieandfred.co.uk with an image of your item so we can look into this further. Sorry for the inconvenience caused, Charlotte

Posted 5 months ago

“I am disappointed to note that the lid doesn’t fit that well, and then to find it being sold for almost half the price at a store in the next town”

Helpful Report

Posted 5 months ago

Hi Julie, so sorry that the lid doesn't fit very well, this is the first we have heard of this issue and would love to be able to fix this for you! If you could email info@mollieandfred.co.uk with an image of the damage we can look into replacing that for you. As per the cost we are very competitive with our pricing and follow RRP's as set by suppliers, so I am sorry you feel you could have found this cheaper. Many thanks, Charlotte

Posted 5 months ago

“The 3 eggs are lovely but I ordered them because I wanted the one with forget me nots on it. I got 2X pansies and 1X blue daisies. So I was a bit disappointed. The glass bird is lovely. Very pleased with it on my Easter tree.”

Helpful Report

Posted 1 year ago

Good Morning, I am so sorry that your items arrived and you received 2 of the same when these should have been different. If you'd like to email us at info@mollieandfred.co.uk we can look into this further for you. Sorry for the inconvenience caused, Many thanks Charlotte

Posted 1 year ago

“Great response and delivery. But misleading advertisement of product.”

Helpful Report

Posted 1 year ago

So sorry that your item arrived and wasn't what you expected, we can arrange a return for a refund of the item if you wanted to contact us on info@mollieandfred.co.uk, sorry for the inconvenience caused

Posted 1 year ago

“Rather small”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for the review, we apologise for the inconvenience although we do state all product measurements in the description. Many Thanks India

Posted 2 years ago

“Very speedy delivery and the items were packaged very well. The products were lovely although I did get sent the wrong item which is useless to me and they don’t respond to emails!”

Helpful Report

Posted 2 years ago

Good Morning Heather, I am sorry to hear that you haven't received your full delivery, we can see from your order that you did purchase the large dairy also. If you would like to get in touch our phone number is 01522 412108 or our email is info@mollieandfred.co.uk. Kind Regards India

Posted 2 years ago

“Album is exactly what I wanted but disappointed that the presentation box is damaged as the nature of the product means it is obviously a gift.”

Helpful Report

Posted 2 years ago

Good Morning Julie, Thank you for getting in touch, I am really sorry to hear your product arrived damaged. If you would like to get in touch our customer service email is info@mollieandfred.co.uk or our phone number is 01522 412108 and then we can look into this further. Many Thanks India

Posted 2 years ago

“lovely lamp we bought 2 unfortunately the 2nd lamp the supplied lightbulb blew when we first switched it on hence only 3 stars”

Helpful Report

Posted 2 years ago

Hi, So sorry that your lamp blew and that the replacement bulb we then sent out also didn't work. We've been able to arrange a return of the lamp so I hope this arrives backs soon and we can process the full refund, sorry for the inconvenience caused Many thanks, Charlotte

Posted 2 years ago

“You could only see the main country names all the capitals and small islands were too small to identify or read.”

Helpful Report

Posted 3 years ago

Good Afternoon, So sorry to hear your Map's country names etc were a little small. I will pass your feedback onto our suppliers but hope this hasn't stopped you shopping with us again soon. Many thanks Charlotte

Posted 3 years ago

“Item is really lovely but it arrived too late to pass on for Xmas so I had to buy something else for my great niece which was frustrating. I appreciate delays happen this time of year and due to Covid but I did order a similar present for her sister on the same day (7th December) from a different website which arrived in 3 days.”

Helpful Report

Posted 3 years ago

Good Morning, So sorry your order arrived later than expected, there were serious delays during the festive period due to an increase in online shopping along with covid and some areas being effected more than others due to Royal Mail staff isolation in the sorting offices. It also depends on the sending location as to the delays which I am so sorry our website didn't deliver but others did. We can accept the return if you'd like to return for a full refund, please contact info@mollieandfred.co.uk I hope this hasn't put you off shopping with us again, Many thanks Charlotte

Posted 3 years ago

“Sadly still awaiting delivery which may be due to Christmas post. Hopefully will arrive before Christmas day.”

Helpful Report

Posted 3 years ago

Good Morning Millie, We are so sorry to hear that you still haven't received your parcel, we understand this is very frustrating, especially at this time of the year. Sadly due to the pandemic as well as the extremely busy Christmas period, Royal Mail are experiencing a record number of parcels a day which has caused severe delays in postage. We do really apologise for this and would love to offer you some tracking in which we can tell you if your item is still in delivery. Please contact our customer service team at info@mollieandfred.co.uk so we can look into this for you. Have a merry Christmas! Emma:)

Posted 3 years ago

“Socks were cute but small”

Helpful Report

Posted 3 years ago

Hi there Julia! So sorry to hear that the socks were small, if you ever need a replacement item or a refund please do not hesitate to contact us at info@mollieandfred.co.uk and we would be more than happy to assist you! Many thanks Emma.

Posted 3 years ago

“Was a bit disappointed that my product was bashed and looked a bit tatty at the corners. Shame as it’s a present. Could be a result of the packaging being too soft to protect it in transit”

Helpful Report

Posted 3 years ago

Good Morning, So sorry your order arrived and was damaged, if you'd like to get in touch with us at info@mollieandfred.co.uk we would happily replace this item for you, Sorry for the inconvenience caused, Many thanks Charlotte

Posted 3 years ago

“Easy to use system Flowers weren’t very many Overall size quite small and thin Didn’t look like it matched the price paid Packaging was amazing Maybe less fancy packaging and more work on the flowers & quantity Overall lovely idea”

Helpful Report

Posted 5 years ago

Hi, I'm unsure as what you ordered as unfortunately we don't sell flowers. Please let us know if you would like any help, Many thanks

Posted 5 years ago

“Lovely product, but could have add a better way of attaching them to the wall. The hooks on them are ridiculous and won’t hold them up.”

Helpful Report

Posted 6 years ago

“The web site was excellent and the delivery was very quick”

Helpful Report

Posted 7 years ago

“I paid for next day delivery. I received it 3 days later. Disappointed. Wouldn't have paid the extra money for next day if I had known. The item is very good pleased with it.”

Helpful Report

Posted 7 years ago

Good Afternoon, I have just read your tracking and can see that you was sent a text on the delivery day and didn't rearrange your one hour time slot. A card was left. The tracking is saying that you rearranged this for day 3. If this information is incorrect please do get in touch at info@mollieandfred.co.uk and we will forward your comments to Interlink to resolve this. Apologies for the inconvenience of this matter. Kind Regards Natalie

Posted 7 years ago

“Order was received quite quickly and appears to be in adequate packaging. Struggled with a new customer code not being recognised, sorted it out myself though.”

Helpful Report

Posted 7 years ago

“Site is easy to navigate & I found suitable cupboard knobs in no time & they arrived in a timely fashion. One of them has a slight dent in the outer casing but it cannot be seen if it is placed at the bottom. Everything good apart from that!”