Mollie & Fred Reviews

4.8 Rating 2,133 Reviews

98 %

of reviewers recommend Mollie & Fred

4.8

Based on 2,133 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01522 412108

Location:

Mollie And FredUnit 5 Hereward Business Centre296 Newark RoadNorth HykehamLincoln
Lincolnshire
LN6 8JX

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Mollie & Fred 5 star review on 15th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I can’t leave a review as we have not as of the 16 of December, 2023 received your Santa Cookie Jar . I was hoping we would have received it before Christmas, are you able to supply an update on delivery date. Thank you from Nancy Caruso. Merry Christmas”

Helpful Report

Posted 4 months ago

Hi, so sorry that you have not yet received your item which we dispatched to Australia, if you could send an email to our customer services team on info@mollieandfred.co.uk we can look into this further for you, so sorry about this. Many thanks, Charlotte

Posted 4 months ago

“Argggh! I hate to write a bad review! Especially on a small business. I ordered a snow globe with a white Scottie dog in it for my niece's birthday. When it arrived I opened it to find the liquid in it was brown with dirty brown bits floating in it, you could hardly see the scene. I contacted Mollie and Fred and they were great, I explained it was for an upcoming birthday so I needed a replacement quickly and they immediately sent a new one out that they checked and it was all good but it just is not the same as the picture advertised! The advertised snow globe had a dog with three trees with birds in behind it! The one I got was the dog with one boring white tree behind him. Unfortunately, I had ran out of time now for my Niece's birthday and had to just give it to her. I know this had been checked before sending it to me as it was written on the package slip and they said they would because of the faulty one I received first. It's just very disappointing that I did not get the product that was advertised, even when the item was checked before delivery. Sorry Mollie and Fred but I was very disappointed ☹️”

Helpful Report

Posted 10 months ago

Good Morning Mandy, I hope you are well. Thank you for your feedback. I am so sorry to hear that you received a faulty snow globe the first time round, I can also only apologise that you also received the incorrect globe when a replacement was sent out. Unfortunatley we have just found out that the image on our website was for the old design of this snow globe, the new snow globe design is just the one tree behind the dog. This means you did receive the correct design of the snow globe but our image was incorrect, I am really sorry about this and can only imagine how frustrating this must be. Please contact us at info@mollieandfred.co.uk and we can discuss this further. So sorry for any inconvenience caused and we hope that this hasn't put you off purchasing from us in the future. Many thanks, Emma.

Posted 10 months ago

“Still Haven't received item”

Helpful Report

Posted 1 year ago

Good Morning, So sorry that your item hasn't yet arrived, I have just tracked it and can see it was attempted for delivery on the 12th January, after we dispatched is on the 10th. I am so sorry a red calling card wasn't left to let you know. You can re arrange a re delivery on the Royal Mail website, or if you wanted to email us at info@mollieandfred.co.uk we can do this for you, Sorry for the inconvenience caused, Many thanks, Charlotte

Posted 1 year ago

“Did not receive the item and no response from the shop owners.”

Helpful Report

Posted 1 year ago

Hi Dylan, so sorry that you have not yet received your order. Unfortunately there are lots of Royal Mail strikes at the moment and we are experiencing delays due to this. I have tracked your parcel and it is still showing in delivery, not lost, so there should be no reason your item won't be delivered very shortly. Unfortunately we haven't received any message from yourself, could you check you definitely sent this to info@mollieandfred.co.uk. We pride ourselves on replying to customers within a 24 hour timeframe, usually within a few hours, so shocked to hear this. If you need any further information please do contact us, and i'm sorry you've had to leave us this review, many thanks Charlotte

Posted 1 year ago

“Item not arrived, emailed seller but got no reply- will update review if receive purchase or hear from seller”

Helpful Report

Posted 1 year ago

Hi, We have just received your email that you sent around the same time as this review was left, so sorry you haven't had an immediate reply. We have just looked into this order and can see that the tracking shows your item was delivered yesterday. We can have a look into this further for you if you wanted to email info@mollieandfred.co.uk and we can share the GPS location of the Royal Mail scan. Many thanks and sorry for the inconvenience caused, Charlotte

Posted 1 year ago

“I haven’t received this purchase - which was ordered 22/11/22. I checked with Royal Mail and they state that this parcel hasn’t been registered. I am very disappointed with this firm. I have emailed Mollie & Fred twice and have had no response. The money has came out of my account so they have been paid. Extremely disappointed as this was a present for my grandson.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your feedback. I am so sorry that your order has not arrived yet, due to the Royal Mail postal strikes we are experiencing significant delays with post at the moment. I have looked into this for you on our internal tracking system and can see that your order is still in delivery, it isn't lost or anything like that. Could I please kindly ask you to wait until the end of next week to see if your parcel is delivered. If it still hasn't been delivered please contact us at info@giftsfromhandpicked.co.uk so we can have a look into this further for you. So sorry for any inconvenience caused. Many thanks, Emma.

Posted 1 year ago

“Rubbish not worth the money”

Helpful Report

Posted 2 years ago

Hi, so sorry that you are not happy with your purchase. As explained in the description and title you receive 12 single socks in this advent calendar for the 12 days of Christmas. If unopened you are more than welcome to return for a full refund, please contact us at info@mollieandfred.co.uk, many thanks Charlotte

Posted 2 years ago

“Unfortunately the dream jar we received was broken and dangerous for my daughter to make,it had to go in the bin. The delivery was brilliant though.”

Helpful Report

Posted 3 years ago

Hi, glad your item arrived in good time, but what use is that with a damaged product! So sorry about that, please get in touch on info@mollieandfred.co.uk and we can look into this further for you, Many thanks Charlotte

Posted 3 years ago

“Socks and Xmas decoration still not arrived. Please contact me”

Helpful Report

Posted 3 years ago

Good Morning, I am sorry that your order did not arrive, I can see from the tracking that your item was dispatched on the 16th December and tracked as delivered on the 19th on the first class service sent on. If you haven't received the item please do get in touch at info@mollieandfred.co.uk and I can look into this further for you, Many thanks Charlotte

Posted 3 years ago

“Very disappointed! Ordered a Magic Growing Snowman for Christmas for my son on the 5th December which has not been delivered!! Other items sent using the same service with Royal Mail from other websites ordered a lot nearer Christmas have arrived. No reply to my email sent last week and no luck when I have called. Have just sent another message. Unfortunately unlikely to order from this company again :o(”

Helpful Report

Posted 3 years ago

Good Morning, So sorry to hear your order didn't arrive in time, I can see this was delivered on the 30th December, I completely understand how very delayed this parcel was especially when dispatched on Monday 7th December. There were serious delays to post in December due to the increase in online shopping along with covid and some areas being effected more than others due to Royal Mail staff isolation in the sorting offices. I am sorry that your email wasn't replied to we were replying to all enquires within 24 hours and worked 7 day weeks so sorry about this, we were taking voicemails on our phones so just so sorry you weren't contacted. If you did want to return the item we can arrange this if you contact info@mollieandfred.co.uk, Sorry for the inconvenience caused, Charlotte

Posted 3 years ago

“Very poor quality I had to throw away! Very disappointed!”

Helpful Report

Posted 3 years ago

Good Morning, So sorry your order arrived and you weren't happy with the quality, please do get in touch with us at info@mollieandfred.co.uk and we can look into this further for you, Many thanks Charlotte

Posted 3 years ago

“Ordered my item on the 7th December and still haven't received it. Supposedly due to delays on Royal Mail? However I have received other parcels (from different websites) ordered after the 7th. Really not happy.”

Helpful Report

Posted 3 years ago

Good Morning, We are so sorry to hear that your order hasn't arrived yet. I can assure you that there are severe delays with Royal Mail and due to this parcels are being delivered significantly later than hoped. We completely understand your frustration and would love to be able to provide you with some tracking to inform you if your item is still in delivery. Please contact our customer service team at info@mollieandfred.co.uk so we can look into this further for you. So sorry again! Hope you have a wonderful Christmas, Emma.

Posted 3 years ago

“It still hasn't arrived...”

Helpful Report

Posted 3 years ago

Hi there Ruth, So sorry your order hasn't yet arrived, we are experiencing delays with our postal service due to the current COVID-19 situation as well as it being the festive season however; we can understand your frustration. If you would like an update on your order which we can provide for you, please email our customer service team at info@giftsfromhandpicked.co.uk and we will be more than happy to assist you. So sorry about this. Many thanks, Emma from Gifts from Handpicked.

Posted 3 years ago

“I would love to be in a position to review but as yet I have not received the goods . Therefore I don’t think you would want to receive my comments either”

Helpful Report

Posted 3 years ago

Good Afternoon Cherry, We are so sorry that you have not yet received your order, we are currently experiencing delays with our postal service due to the current pandemic as well as it being the festive season. Please email our customer service team at info@mollieandfred.co.uk so we can update you on the tracking of your order. So sorry again! Many thanks, Emma from Gifts from Handpicked:)

Posted 3 years ago

“Wow! I have never been fed so much rubbish when I phone every day for an update on my order which is coming up to two weeks now since ordering! Placed the order on a Sunday and got an immediate message saying despatched! Obviously not! I purchase things for all across Europe I have family in NZ and a small Xmas dish shouldn’t take this long! Be warned there is a reason they have a flashing message on the front page of the website saying orders despatched within 24 hours! What a terrible service never again!!!!”

Helpful Report

Posted 3 years ago

Good Afternoon Wendy, We are very sorry that you have not received your order and we can completely understand your frustration. We have never experienced this situation before but we can ensure you that we dispatch all of our orders within 24 hours which is why you would have received the dispatch message. Once our parcels are handed over to Royal Mail we unfortunately have no control over them other than the tracking. If your order hasn't come by Christmas please contact us at info@mollieandfred.co.uk so we can further help you. We help all of our customers no matter their query it is just unfortunate that Royal Mail are experiencing huge delays due to the pandemic as well as the amount of parcels being processed over the Christmas period. We are very sorry about this, Many thanks Emma from Gifts from Handpicked.

Posted 3 years ago

“Its been almost 2 weeks and still not received my order.”

Helpful Report

Posted 3 years ago

Good Afternoon Lin, We are so sorry to hear that your order has not yet arrived. Unfortunately Royal Mail are experiencing a huge amount of delays due to the volume of parcels during the pandemic as well as it being the festive season. We have no control over the parcels once they are in Royal Mail's hands however we can provide you information on the tracking of your order through our customer service team. Please get in contact with us at info@mollieandfred.co.uk and we will be more than happy to assist you. Many thanks Emma from Gifts from Handpicked.

Posted 3 years ago

“Still waiting for it to arrive 😤”

Helpful Report

Posted 3 years ago

Hi Lorraine, So sorry to hear that your order still hasn't arrived, due to the pandemic and the festive season Royal Mail have had a huge amount of parcels in their system and this has unfortunately caused a lot of delays which is out of our control. Please contact our customer service team at info@mollieandfred.co.uk so we can look into this further for you. Many thanks, Emma from Gifts from Handpicked.

Posted 3 years ago

“I’ve just been asked to review my order. Problem is I havnt received it! How about get on with the actual service rather then the after service. I understand it’s a busy time but really???”

Helpful Report

Posted 3 years ago

Good Morning Clare, We are very sorry to hear that you have not received your order. Please get in contact with our customer service team via email at info@mollieandfred.co.uk if you have not yet already so we can track your order and look into this further for you. Unfortunately once our parcels have left our warehouse and given to Royal Mail we have no control over them other than tracking them. We can assure you we aim to give the best service to all of our customers and we dispatch all orders within 24 hours. Please do not hesitate to contact us and we will be more than happy to assist you. Many thanks, Emma from Mollie and Fred.

Posted 3 years ago

“Packaging on item was damaged due to poor external wrapping. Basically a cardboard riled over and sellotaped at the end which resulted in the item being crushed. As it’s a present was not happy about this.”

Helpful Report

Posted 3 years ago

Good Morning Mary, So sorry to hear your present was crushed during delivery. Please contact us at info@mollieandfred.co.uk so we can assist you! We will be more than happy to help:) Many thanks, Emma.

Posted 3 years ago

“Cannot leave a review as I have not yet received my product”

Helpful Report

Posted 3 years ago

Good Afternoon, So sorry your order has not yet arrived but you have been asked to leave a review. If you'd like to get in touch with us at info@molllieandfred.co.uk I can look into this further for you, Please be aware there are serious delays to post at the moment due to the increase in online shopping due to the festive period along with covid and online sales. Some areas are effected more than others due to Royal Mail staff isolation in the sorting offices due to Covid. Sorry for the inconvenience, Many thanks Charlotte

Posted 3 years ago

Mollie & Fred is rated 4.8 based on 2,133 reviews