Mollie & Fred Reviews

4.8 Rating 2,133 Reviews

98 %

of reviewers recommend Mollie & Fred

4.8

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01522 412108

Location:

Mollie And FredUnit 5 Hereward Business Centre296 Newark RoadNorth HykehamLincoln
Lincolnshire
LN6 8JX

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Mollie & Fred 5 star review on 15th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived damaged. Took a while for them to reply after I left a message. Initially returns information didn't arrive so I had to phone again. Finally I found I had to print a returns label and as I don't have a printer I then had to find somewhere to do a photocopy before finally being able to return it. Just not worth the effort for a very busy person. All a very aggravating experience.”

Helpful Report

Posted 1 year ago

Hi, so sorry that your item arrived damaged and you had to contact us, this isn't something we would ever want to happen. I've looked into this further and can see that we replied to you within 1.5 hours so I can only apologise for the confusion here. Also regarding the having to print off the label, Royal Mail do offer a service where they can bring a shipping label to your door at no extra cost and we did explain this on the email, sorry that this wasn't able to be selected when booking your return. So sorry for the inconvenience caused here, please do get in touch if you need anything else. Many thanks

Posted 1 year ago

“I have yet to receive my order so I'm unable to review it. I'm crossing my fingers I receive it by Christmas as originally the date was by December 6th but still no sign of it or information from Canada Post.”

Helpful Report

Posted 1 year ago

Hi, So sorry about that. Our customer service department have been in touch regarding the delays, and I think that we have seen your order has been tracked in Canada and is on it's way to you through the network. So sorry for the delays but your order is definitely on it's way. Many thanks, Charlotte

Posted 1 year ago

“Disappointed that only one gardening tool arrived after being advertised as a set of two gardening tools”

Helpful Report

Posted 1 year ago

Hi, so sorry to hear this. Could you email info@mollieandfred.co.uk about this and we can look into this further and get the missing item sent asap. So sorry for the inconvenience caused, Charlotte

Posted 1 year ago

“Unfortunately my item arrived damaged. I contacted the company but got no response”

Helpful Report

Posted 2 years ago

Hi there Trudy, Thank you for your feedback. I am so sorry that your order has arrived damaged. I have looked into this for you and can't see any email from you on our system unfortuantley. Please can you contact us at info@mollieandfred.co.uk so we can organise a replacement or a refund for you. Alternatively you can ring us at 01522695314. So sorry for any inconvenience caused. Many thanks, Emma.

Posted 2 years ago

“Package arrived promptly but carton was damaged. Was too late to return item but was told I would be sent a replacement carton by first class post to repack socks. Didn't arrive. Disappointed”

Helpful Report

Posted 4 years ago

Good Afternoon, I am so sorry that you have not yet received the replacement carton for your socks. We can completely understand your frustration as it is so close to Christmas. I can assure you the carton was sent out first class and was placed into the hands of Royal Mail. Please get in touch at info@mollieandfred.co.uk so we can give you further assistance. Many thanks and so sorry about this delay. Emma from Mollie and Fred.

Posted 4 years ago

“I am still waiting for my item to arrive!!”

Helpful Report

Posted 4 years ago

Good Morning, So sorry your order has not yet arrived. If you would like to get in touch with us on 01522 412 108 or at info@mollieandfred.co.uk I can look into this further for you, Sorry for the inconvenience caused Many thanks Charlotte

Posted 4 years ago

“The Easter tree I ordered was delivered in time but the base was chipped and to be honest the whole thing is a bit wonky. I have kept as it was 2 days before Easter and my children wanted one after breaking my usual one! I think it was quite over priced for what it was as well”

Helpful Report

Posted 5 years ago

Hi, So sorry your item arrived damaged, we would never want you to keep a damaged item without getting in touch with us, if you did want to get in touch with us we can arange a return and a refund. Unfortunately all our items are reasonably priced and based around RRP prices, sorry you felt it was overpriced, but we wouldn't want you to keep a damaged item. Many thanks Charlotte

Posted 5 years ago

“Goods ordered in plenty of time for Easter never arrived in time”

Helpful Report

Posted 5 years ago

Good Morning, Many thanks for your order it is greatly appreciated. Whilst we are meeting our shipping times unfortunately the parcel network is under strain. We were not made aware of this at the time of your purchase as in this fast paced and uncertain environment companies are constantly changing. Royal mail had said there were no disruptions but have since your order date stated the following. : the postal staff are now working two shifts as they can no longer share vans so mail is going out twice a day. The online orders have put the mail network under strain with mail order levels being reported the same as Christmas peak but without extra staff. Illness in some areas has put a strain on the mail teams so unfortunately we have noticed our order delivery times have been affected. The sorting centres are also working to two metre distancing again making the process slower. We have given a detailed reply to all of our customers as this is a new circumstance to all of us and we feel the more information given this will help you understand how the delivery chain is effected. We hope you understand and we very much appreciate your patience in these uncertain times. We are accepting returns of items no longer needed, but do encourage customers to understand there will be delays. Kind Regards Charlotte

Posted 5 years ago

“The item was quite small and partly broken”

Helpful Report

Posted 5 years ago

Good Morning, Sorry to hear the items are smaller that you thought, all sizes are on our website for each item. If you'd like to get in touch we can arange a return if you are not happy with the item, Many thanks Charlotte

Posted 5 years ago

“The product sadly wasn’t a good enough quality to keep, but the returns were dealt with professionally and quickly.”

Helpful Report

Posted 6 years ago

“I had to return an item which cost £14.99 plus £3.95 delivery - the return cost to me was £5.50- so in total the item cost me a lot. Lovely site and good customer service but won’t be ordering again because of the returns costs.”

Helpful Report

Posted 6 years ago

Good Morning, I am sorry you had to return the item for a cost, however we don't unfortunately set the Royal Mail pricing and this is a issue to be taken up with Royal Mail. We're glad you liked the site and customer service, thank you for the positive feedback. Many thanks, Charlotte

Posted 6 years ago

“They arrived scratched and have no grippers on bottom so just slide of bookshelf”

Helpful Report

Posted 6 years ago

Hi, If you would like to get in touch with us we can sort this out for you and rearange an undamaged item. We didn't know about this issue, Many thanks

Posted 6 years ago

“Didn't receive sticky notes or pen with the diary - just empty spaces where they should be :-(”

Helpful Report

Posted 8 years ago

“Paid for next day delivery on the Wednesday as had a wedding on the Sunday. Didn't receive memory wedding box until Monday”

Helpful Report

Posted 9 years ago

“I ordered two items. One arrived promptly the other sill hasn't arrived. I've written two e-mails requesting update and have had no response.”

Helpful Report

Posted 9 years ago

“Unfortunately one of the items I received was cracked. A simple check before packing would have spotted this as it looks like a manufacturing issue. This would have avoided the disappointment upon opening. Other than that the site is good and I will use again.”

Helpful Report

Posted 10 years ago

Mollie & Fred is rated 4.8 based on 2,133 reviews