Mollie & Fred Reviews

4.8 Rating 2,133 Reviews

98 %

of reviewers recommend Mollie & Fred

4.8

Based on 2,133 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01522 412108

Location:

Mollie And FredUnit 5 Hereward Business Centre296 Newark RoadNorth HykehamLincoln
Lincolnshire
LN6 8JX

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Mollie & Fred 5 star review on 15th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recipe box was not as perfect as I hoped, with the mitred corners not really fitting together in all places. My query was quickly responded to, although this was explained as shabby chic which was rather disappointing.”

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Posted 9 years ago

“Parcel arrived as promised and intact! Would recommend site to friends and use again.”

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Posted 9 years ago

“Lovely selection of items, great for gifting! It would be good to have a gift option on check out as I wanted to be sure that the invoice wouldn't be sent to the recipient”

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Posted 9 years ago

“Really pleased wiith the clock a lot bigger than I thought. Packaged nicely. Everyone comments on it.”

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Posted 9 years ago

“Very good quality items and very prompt delivery. Delivery packaging was not very secure when it arrived.”

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Posted 9 years ago

“Lovely web site - fast and easy transaction- lovely items x”

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Posted 9 years ago

Dear Isabelle , Thank you for taking the time to leave us feedback. It's great to hear you love the products as much as we do! Thanks again for your order and we do hope you will consider shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“Pleased with items and service.”

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Posted 9 years ago

Dear Moyna, A huge thank you for leaving us a fabulous four star rating! Thanks again for your order and we do hope you will consider shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“Very pleased with both items which were purchased as supplementary Christmas presents.”

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Posted 9 years ago

Dear Ann, It's great to hear about your Mollie & Fred experience. Thank you for taking the time to let us know how much you enjoyed our service. Thanks again for your order and we do hope you will consider shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“Easy transaction, speedy delivery, more packaging needed to protect the items better”

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Posted 9 years ago

Dear Deb, It's great to hear about your Mollie & Fred experience. Thank you for taking the time to let us know how much you enjoyed our service. Thanks again for your order and we do hope you will consider shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“The wooden sign that I ordered is just as described and was delivered promptly and well packed.”

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Posted 9 years ago

Dear Lesley, It's great to hear about your Mollie & Fred experience. Thank you for taking the time to let us know how much you enjoyed our service. Thanks again for your order and we do hope you will consider shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“Very pleased with items I received - in fact so much so that I will be re-ordering a couple of items! I would have scored you 'Very Good' had delivery been a little quicker.”

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Posted 9 years ago

Dear Mrs Brown, It's great to hear about your Mollie & Fred experience. It's great to hear you are so pleased with your items. Thank you for taking the time to let us know how much you enjoyed our service. Our standard delivery is Royal Mail Tracked 48, we do offer a guaranteed next day delivery for £7.95. Please be assured we offer the best postage and delivery rates we can, being a small family run business we aren't able to negotiate the more competitive courier rates offered by some of the larger retailers....hopefully in the future we will be able to and we will of course pass on this saving to our customers. Thanks again for your order and we do hope you will consider shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“Really nice product, arrived quickly”

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Posted 9 years ago

Dear Mrs Gemma, It's great to hear about your Mollie & Fred experience. Thank you for taking the time to let us know how much you enjoyed our service. Thanks again for your order and we do hope you will consider shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“The goods arrived quickly and well packaged. The tea set which I ordered had come apart in it's presentation box but nothing was damaged. Just hope it all stays put once I've wrapped it! I purchased 4 items and was pleased with all of them. Will use this site again. Thank you, Tracey Barker”

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Posted 9 years ago

Dear Tracey, It's great to hear about your Mollie & Fred experience. Thank you for taking the time to let us know how much you enjoyed our service. Apologies for the tea set coming apart this must have happened in transit to you. Thanks again for your order and we look forward to you shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“|Easy ordering and quick delivery”

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Posted 9 years ago

Dear Bronwen, It's great to hear about your Mollie & Fred experience. Thank you for taking the time to let us know how much you enjoyed our service. Thanks again for your order and we do hope you will consider shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“Love my little nic nacs , I bought amessage holder and key they forgot to put the key one in I emailed straight way very good service received it 2 days later well done .”

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Posted 9 years ago

Dear Cheryl, It's great to hear about your Mollie & Fred experience. Thank you for taking the time to let us know how you enjoyed our service. Apologies again about the mix up with the items. We are only a very small family run business so appreciate your kinds words. Thanks again for your order and we do hope you will consider shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“Customer Service from the company was very good, but the product purchased and returned was not up to the standard which I was expecting. So hopefully they will contact the supplier and advise them of this.”

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Posted 9 years ago

Dear Miss Barker, Thank you for taking the time to let us know how you enjoyed your Mollie & Fred shopping experience. We are sorry that you were so disappointed with your items. There are one of our best sellers and we have never had an issue with them before, we will however pass your comments on to our supplier. Thank you for your kind words regarding our customer service, we are only a small family run business and try are very best to keep our customers happy. Thanks again and we do hope you consider shopping again with us in the future. With best wishes Beth

Posted 9 years ago

“Very quick service, gorgeous products and a lovely website - the only shame is there were quite a few items out of stock but the 'email me' option was very helpful, and it would be nice to have sturdier boxes for shipping as Royal Mail squished mine a little bit. Loved it overall and will be shopping again! X”

Helpful Report

Posted 9 years ago

Dear Abbie, It's great to hear about your Mollie & Fred experience. Some of our products are very popular and sell faster than we anticipate, we do try our best to make sure as many of our products are kept in stock but sometimes this is not always possible. It's lovely to hear you love our products as much as we do! We have lots of new lines and if you would like to be the first to know about their arrival you could always sign up to our news letter or like our Mollie & Fred Facebook page. https://www.facebook.com/MollieandFred We are sorry to hear that your parcel arrived slightly squished and can only apologise on behalf of Royal Mail. We can assure you that Christian and James do their very best to make sure everything is well packed before it leaves Mollie & Fred HQ. Thanks again for your order and we look forward to you shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“Very pleased with service. Would recommend.”

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Posted 9 years ago

Dear Margo, Thank you for letting us know how you enjoyed your Mollie & Fred sopping experience and a huge thank you for the recommendation. Thanks again for your order and we do hope you will consider shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“The service was fast and the product of good quality.”

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Posted 9 years ago

Dear Silke, It's great to hear about your Mollie & Fred experience. Thank you for taking the time to let us know how much you enjoyed our service. Thanks again for your order and we do hope you will consider shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

“Fast delivery, liked the attention to detail given to the packaging.”

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Posted 9 years ago

Dear Jenny, It's great to hear about your Mollie & Fred experience. Thank you for taking the time to let us know how much you enjoyed our service. Thanks again for your order and we do hope you will consider shopping with us again in the future. With Best Wishes Beth

Posted 9 years ago

Mollie & Fred is rated 4.8 based on 2,133 reviews