Mollie & Fred Reviews

4.8 Rating 2,133 Reviews

98 %

of reviewers recommend Mollie & Fred

4.8

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01522 412108

Location:

Mollie And FredUnit 5 Hereward Business Centre296 Newark RoadNorth HykehamLincoln
Lincolnshire
LN6 8JX

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Mollie & Fred 5 star review on 15th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery and item arrived in perfect condition.”

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Posted 4 years ago

“Excellent service, great products and fast delivery!”

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Posted 4 years ago

“I was really happy with the photo box. Lovely item arrived quickly. I gave this to my sister full of photos and she cried was a beautiful emotional moment. Thank you x.”

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Posted 4 years ago

“Different & fun. My husband has a pair on today”

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Posted 4 years ago

“Socks and Xmas decoration still not arrived. Please contact me”

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Posted 4 years ago

Good Morning, I am sorry that your order did not arrive, I can see from the tracking that your item was dispatched on the 16th December and tracked as delivered on the 19th on the first class service sent on. If you haven't received the item please do get in touch at info@mollieandfred.co.uk and I can look into this further for you, Many thanks Charlotte

Posted 4 years ago

“Great product bigger than I expected but love it”

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Posted 4 years ago

“Excellent communication when product was not received on time. Product was well packaged and just as described.”

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Posted 4 years ago

“Very disappointed! Ordered a Magic Growing Snowman for Christmas for my son on the 5th December which has not been delivered!! Other items sent using the same service with Royal Mail from other websites ordered a lot nearer Christmas have arrived. No reply to my email sent last week and no luck when I have called. Have just sent another message. Unfortunately unlikely to order from this company again :o(”

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Posted 4 years ago

Good Morning, So sorry to hear your order didn't arrive in time, I can see this was delivered on the 30th December, I completely understand how very delayed this parcel was especially when dispatched on Monday 7th December. There were serious delays to post in December due to the increase in online shopping along with covid and some areas being effected more than others due to Royal Mail staff isolation in the sorting offices. I am sorry that your email wasn't replied to we were replying to all enquires within 24 hours and worked 7 day weeks so sorry about this, we were taking voicemails on our phones so just so sorry you weren't contacted. If you did want to return the item we can arrange this if you contact info@mollieandfred.co.uk, Sorry for the inconvenience caused, Charlotte

Posted 4 years ago

“The item came very quickly, just in time for Christmas and it was wrapped up nice and securely to avoid it getting damaged in the post!”

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Posted 4 years ago

“1st time ordering & it will not be the last ... just over the 7 days ... not a problem as expected a delay as didn't order till the 13th December 2020 ... arrived in time for Christmas”

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Posted 4 years ago

“Item is really lovely but it arrived too late to pass on for Xmas so I had to buy something else for my great niece which was frustrating. I appreciate delays happen this time of year and due to Covid but I did order a similar present for her sister on the same day (7th December) from a different website which arrived in 3 days.”

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Posted 4 years ago

Good Morning, So sorry your order arrived later than expected, there were serious delays during the festive period due to an increase in online shopping along with covid and some areas being effected more than others due to Royal Mail staff isolation in the sorting offices. It also depends on the sending location as to the delays which I am so sorry our website didn't deliver but others did. We can accept the return if you'd like to return for a full refund, please contact info@mollieandfred.co.uk I hope this hasn't put you off shopping with us again, Many thanks Charlotte

Posted 4 years ago

“I bought two one for my daughters kitchen table and one for myself ! There beautiful .”

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Posted 4 years ago

“I sent a gift from Mollie & Fred to my sister. She said it was so beautifully wrapped with my message beautifully hand written she couldn’t bring herself to open it! ( she did of course!). She sent me a photo of it and it was indeed gorgeous. Little things like this make such a difference especially when we can’t get to see our family and friends this Christmas. Thank you Millie and Fred!”

Mollie & Fred 5 star review on 23rd December 2020

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Posted 4 years ago

“Very poor quality I had to throw away! Very disappointed!”

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Posted 4 years ago

Good Morning, So sorry your order arrived and you weren't happy with the quality, please do get in touch with us at info@mollieandfred.co.uk and we can look into this further for you, Many thanks Charlotte

Posted 4 years ago

“Fantastic customer service, responds to all emails in detail and keeps you updated. Definitely will use to purchase again.”

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Posted 4 years ago

“Lovely product, exceeded my expectations. Super price and now decorating my Scandi tree so wanted all natural decorations. Would certainly recommend this website, very easy to navigate. Well done and thanks.”

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Posted 4 years ago

“Package arrived promptly but carton was damaged. Was too late to return item but was told I would be sent a replacement carton by first class post to repack socks. Didn't arrive. Disappointed”

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Posted 4 years ago

Good Afternoon, I am so sorry that you have not yet received the replacement carton for your socks. We can completely understand your frustration as it is so close to Christmas. I can assure you the carton was sent out first class and was placed into the hands of Royal Mail. Please get in touch at info@mollieandfred.co.uk so we can give you further assistance. Many thanks and so sorry about this delay. Emma from Mollie and Fred.

Posted 4 years ago

“Arrived today Well packaged Looks great”

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Posted 4 years ago

“Sadly still awaiting delivery which may be due to Christmas post. Hopefully will arrive before Christmas day.”

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Posted 4 years ago

Good Morning Millie, We are so sorry to hear that you still haven't received your parcel, we understand this is very frustrating, especially at this time of the year. Sadly due to the pandemic as well as the extremely busy Christmas period, Royal Mail are experiencing a record number of parcels a day which has caused severe delays in postage. We do really apologise for this and would love to offer you some tracking in which we can tell you if your item is still in delivery. Please contact our customer service team at info@mollieandfred.co.uk so we can look into this for you. Have a merry Christmas! Emma:)

Posted 4 years ago

“Ordered my item on the 7th December and still haven't received it. Supposedly due to delays on Royal Mail? However I have received other parcels (from different websites) ordered after the 7th. Really not happy.”

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Posted 4 years ago

Good Morning, We are so sorry to hear that your order hasn't arrived yet. I can assure you that there are severe delays with Royal Mail and due to this parcels are being delivered significantly later than hoped. We completely understand your frustration and would love to be able to provide you with some tracking to inform you if your item is still in delivery. Please contact our customer service team at info@mollieandfred.co.uk so we can look into this further for you. So sorry again! Hope you have a wonderful Christmas, Emma.

Posted 4 years ago

Mollie & Fred is rated 4.8 based on 2,133 reviews